+44 (0) 1628 631111 
info@relocationsupport.co.uk 

COVID-19 - Update and Status 

Current government guidelines and restrictions in the UK 

 
National lockdown: Stay at Home 
 
There are national restrictions across the whole of the UK. 
There are different guidelines for England, Scotland, Wales and Northern Ireland
Within England, you must not leave or be outside of your home except where you have a ‘reasonable excuse’. 
This is the law, and the police can take action against you if you leave home without a ‘reasonable excuse’, and issue you with a fine. 
 
When you can leave your home 
You need a reasonable excuse to leave your home. This includes: 
Essential activities: you can leave your home to buy things from shops (food, medicine etc) 
Work: You can leave home for work purposes, but only where it is unreasonable for you to do your job from home. 
Exercise: you can leave your home to exercise 
 
Business 
Most businesses open to the public have been ordered to close. This includes restaurants, bars, and entertainment venues and gyms. 
Essential retail, such as supermarkets and pharmacies, have been allowed to remain open. 
Most other businesses can continue to operate as long as COVID guidelines are followed. 
Advice is that all employees should work from home where possible, though employees are allowed to leave their homes to travel for work reasons where it is not possible for them to work from home. 
 
Schools 
Schools and colleges have closed for the majority of students. 
Schools and colleges remain open only for vulnerable children and the children of critical workers. All other children will learn remotely. 
Schools are expected to remain closed until 8th March 2021. 
Early years settings, such as nurseries, remain open. 
 
Property and relocation support 
Moving home and activities related to moving are allowed to continue during the lockdown restrictions. 
Relocation services can continue to be delivered, though all parties must ensure they are acting in a COVID secure manner. 
For full details on how the restrictions affect servcie delivery, check our page here. 
 
Arriving in the UK 
All arrivals to the UK must have proof of a negative COVID test taken within 72 hours of travel. 
All arrivals to the UK must quarantine for 10 days 
Depending on the country you are travelling from, you may need to book into a quarantine hotel for this 10 day period. This applies to countries on the government’s red list
Where this is the case, you must book and pay for your quarantine hotel before travel. 
All arrivals must take a COVID test on day 2 and day 8 after arrival. 
There are different guidelines when arriving in Scotland, Wales, and Northern Ireland
Click the link below to download a PDF which features everything you need to know for arriving in the UK 
For up to date government advice and guidelines around COVID-19 
For health advice around COVID-19 

Status of service delivery: 

The property market remains open and property related activities can continue to operate as usual. 
All services can be delivered, albeit with some alternative arrangements in place or adjustments to the ‘normal’ way of service delivery. 
School applications may be disrupted. School viewings are not possible. 
For full details of how services are affected and what Relocation Support Services are doing in response to the guidelines, please see here. 
Full details about current service disruptions 

Keeping our staff and clients safe 

RSS are constantly updating our practices in line with guidance issued by the government to ensure we are keeping all of our clients and our staff safe.  
What we are currently doing to keep our staff and our clients safe: 
No shared transport. RSS consultants will travel separately to our clients and assignees in line with government guidance. 
All RSS staff that meet with clients are to abide by social distancing at all times. This means keeping 2 meter distance. 
Masks will be worn and hand sanitiser made available. 
When entering properties, proper hygiene will be maintained by washing hands often, and using hand sanitiser. 

How Relocation Support Services can help 

We’ve broadened our services to help our clients as much as possible during these times. Please contact us to discuss how we can support or see below some of the services we can provide to help ease the 

VIRTUAL VIEWINGS 

Keeping clients safe: Where it is not possible for clients to physically view properties themselves, or where their preference is not to physically view a property, RSS can 'virtually' view properties on behalf of our clients 
Live video tours, or recorded video viewings can be provided to clients allowing them to make a selection without physically being present 
Ideal for those having to self-isolate or shield and are unable to attend property viewings themselves 

REMOVALS 

Removal services are now possible and we can fully assist in making arrangements for our clients 
We can arrange virtual surveys in order to provide a quotation in instances where our client cannot physically attend 
All our removals partners have extremely strict compliance measures to meet Government guidance 

QUARANTINE ACCOMMODATION 

Where clients are required to isolate on entering the UK, RSS can provide high quality temporary accommodation 
RSS can provide transportation from the airport or train station to the accommodation in line with government guidance that this is pre-arranged 

GROCERY SHOPPING 

RSS can support in providing and delivering shopping for you if you have to self-isolate 
This could be assistance with setting up online accounts or collection/delivery of food to the property 
This also applies to collection and delivery of medication and prescriptions where needed 

LEASE EXTENSIONS & RENT REDUCTIONS 

RSS can handle negotiations to extend a tenancy in situations where employees have to stay longer in their property than they were expecting 
Take advantage of low inflation rates by negotiating rent reductions 
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