EuRA Global Quality Seal (EGQS)
In 2014, Relocation Support Services was extremely proud to be awarded the EuRA Global Quality Seal (EGQS), an internationally recognised standard based on industry best practices. Recently re-certified in 2016, Relocation Support Services continue to prove our commitment to quality management across all aspects of our business.
What is the EuRA Global Quality Seal?
The EuRA Global Quality Seal lays down guidelines and requirements across all aspects of Quality Management, requiring Relocation Support Services to have robust and documented approaches to:
Organisation and planning
KPI monitoring and reporting
Client and esmployee Satisfaction
Underpinning the global quality seal is the ISO 9001 accreditation for quality management, with aspects tailored to the global mobility and relocation industry.
What it means for RSS
With a strong emphasis on recording and monitoring the satisfaction of our clients and their employees, Relocation Support Services make sure we are always adapting and improving our ways of working to best suit the needs of our clients and the families they move. By having this robust framework in place, Relocation Support Services have benefited as a company by always having the tools at our disposal to handle any challenge that may happen. The certification has also backed up our company culture and reinforces our core values, by providing the framework for employees to work towards, creating an exciting working environment for our staff.
What it means for our clients and their employees
By holding the EuRA Global Quality Seal, you can be sure that the service we deliver to our clients and their employees is backed up by a robust quality management system, providing the highest level of service to the families we work with.
The EGQS also reassures that certain policies and our approach to compliance are in place. Among the requirements to receive the EGQS, Relocation Support Services have a documented and planned approach to business continuity, disaster recovery and environmental policy, which we recognise as important factors for companies when working with a supplier.