Once your employee has moved into their new home, it is important that they are able to focus on their new role, and settle in to their new location. By supporting your employee with ongoing Tenancy Management, RSS are able to provide advice and guidance on how to handle any situation which might arise during the tenancy.
Your employee will be introduced to their dedicated Tenancy Manager, who will be available either by phone or email. The Tenancy Manager is able to help liaise between the relevant parties during emergency situations, or for any ongoing issues. Our aim is to resolve any reported issue with minimal disruption to your employee, as quickly as possible.
How it works, at a glance…
A dedicated RSS Account Manager will provide ongoing property-related assistance throughout the duration of the tenancy.
If there are any repairs required, we will provide assistance in determining if this is the responsibility of the employee or the Landlord (based on the tenancy agreement).
If your Landlord is responsible for making repairs, we’ll contact the landlord or their agent on the employee’s behalf to let them know, and ask them to take the relevant steps to resolve the issue as quickly as possible. We’ll then keep the employee updated as we hear of the progress of the repairs.
If the employee is responsible for any repairs, we can help make arrangements for any contractor to attend, including help obtaining quotations if this is required.
Support with any queries the employee may have on their tenancy agreement.